The primary goal of the Arbitration Board is to resolve civil disputes between parties, thereby avoiding expensive, lengthy, and often protracted court proceedings.

Both private individuals and business customers are entitled to submit a request for arbitration to the Arbitration Board, either by post or electronically.

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Annual reports

The conciliation office is an institution of the Federal Postal Services Commission PostCom, which acts as an independent authority overseeing the Swiss postal market.

The legal basis for this can be found in the

Postal Act (PA) and the
Postal Ordinance (PO).

The conciliation procedure is based on the rules of procedure.